Refund Policy

Refund Policy

Refund & Returns Policy Every Pawdignity piece is made to order, exclusively for you. Our wish is simple: that you treasure it.

Damaged, imperfect or incorrect pieces Should your artwork arrive damaged, show a printing imperfection, or differ from what you ordered, write to info@pawdignity.com within 3 days of delivery, with your order number and photographs of the piece and its packaging. We will send a complimentary replacement or issue a full refund, whichever you prefer. There is no need to return the affected piece.

Change of mind Because each piece is created individually to order, we do not ordinarily accept returns for a change of mind, except as set out below.

Clients in the European Union: you may withdraw from your purchase within 14 days of delivery without giving a reason. Let us know at info@pawdignity.com within that period, then return the piece unused and in its original packaging within a further 14 days. We will refund the price of the piece within 14 days of receiving it. Return delivery costs are your responsibility. Clients elsewhere retain any rights granted by the consumer protection laws of their country.

Cancellations Your piece enters production shortly after your order is placed. If you need to cancel, write to us as soon as possible. If production has not yet begun, we will cancel your order at no cost.

Delayed or lost deliveries If your tracking has not updated for an unusually long time, or your order has not arrived within 30 days of dispatch, please contact us. We will look after you, including sending a replacement where appropriate.

How refunds are made Refunds are returned to your original payment method. Depending on your bank or card provider, they may take 5 to 10 business days to appear.

Contact info@pawdignity.com