Privacy policy

PawDignity ("we," "us," "our") respects your privacy. This policy explains what personal information we collect, how we use it, who we share it with, and the rights you have over it. It applies to purchases and visits through our website.

Who we are. PawDignity is operated by [ Judah C Solomon ], based in [ Dubai, UAE ]. For any privacy questions, contact us at [ info@pawdignity.com ].

1. Information we collect

Details you give us: your name, email address, shipping and billing address, and phone number when you place an order or contact us.
Photos you upload: the pet photos you provide so we can create your portrait.
Payment information: card and payment details are collected and processed by our payment providers (such as Shopify Payments, Stripe, or PayPal). We do not store your full card details ourselves.
Automatically collected data: device, browser, IP address, and browsing activity, gathered through cookies and similar technologies to help the site work and to understand how it's used.

2. How we use your information

To create your artwork and fulfil, ship, and manage your order.
To send order confirmations, proofs, shipping updates, and respond to support requests.
To send marketing emails only if you opt in — you can unsubscribe at any time.
To improve our website and products, and to prevent fraud.
To meet our legal and accounting obligations.

3. Your photos — how we handle them We use the photos you upload solely to create and fulfil your order. We don't sell them or use them for marketing without your explicit permission. If we'd ever like to feature your portrait as an example, we'll ask you first. You can request deletion of your uploaded photos after your order is complete by emailing us.

4. Who we share your information with We share data only with the partners needed to run the store, who act on our instructions:

Third-party printing and fulfilment providers, to produce and ship your order — they receive your name, shipping address, and the artwork needed to fulfil it.
Payment providers, to process your payment securely.
Shipping carriers, to deliver your order and provide tracking.
Our website platform (Shopify) and analytics/email tools, to operate the store.

We do not sell your personal information.

5. International transfers As we operate from the UAE and use global partners, your information may be processed in countries outside your own, including outside the UK/EU. Where required, we rely on appropriate safeguards to protect your data during these transfers.

6. How long we keep it We keep order and contact information for as long as needed to fulfil your order and meet legal, tax, and accounting requirements. Uploaded photos are kept only as long as needed to complete your order, unless you ask us to remove them sooner.

7. Your rights Depending on where you live (including under UK/EU GDPR), you may have the right to access, correct, delete, or receive a copy of your personal data, to object to or restrict certain processing, and to withdraw consent to marketing at any time. To exercise any of these, email [your support email] and we'll respond within the timeframe required by law. If you're in the UK or EU and believe we've mishandled your data, you also have the right to complain to your local data protection authority.

8. Cookies We use cookies to keep the site working, remember your cart, and understand site usage. You can control cookies through your browser settings; disabling some may affect how the site works.

9. Children Our store is not directed at children, and we don't knowingly collect data from anyone under 16.

10. Security We take reasonable measures to protect your information, though no method of transmission over the internet is completely secure.

11. Changes We may update this policy from time to time. The current version will always be posted on this page.

12. Contact For any privacy request or question, email [ info@pawdignity.com ].