Refund policy

Refund Policy

At PawDignity, every piece is printed and framed to order, just for you. Because our products are made on demand rather than held in stock, our return policy works a little differently from stores that sell mass-produced items. Here's how it works, in plain language.

Damaged, defective or incorrect orders — we make it right

If your order arrives damaged, misprinted, defective, or if you received the wrong item, we will replace it free of charge or issue a full refund — your choice.

To claim, contact us at [ info@pawdignity.com ] within 30 days of delivery with:

Your order number
A clear photo of the issue (the product and, if the package was damaged, the packaging)

That's it. We'll take it from there. This is our Happiness Guarantee.

Change of mind

Because each item is custom-produced on demand when you order it, we are unable to accept returns or exchanges for change of mind, incorrect size selection, or color preferences. Please double-check the size guide and frame color before ordering — and if you're unsure about anything, email us before you buy at [ info@pawdignity.com ]. We're happy to help you choose.

Note for customers in the European Union and United Kingdom: the statutory right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalized (made-to-order items), in accordance with applicable consumer protection law. Your statutory rights regarding faulty or misdescribed goods are not affected — if there's a defect, we'll always make it right as described above.

Lost or undelivered packages

If your tracking shows no movement for an extended period or your order appears lost in transit, contact us at [ info@pawdignity.com ] and we'll investigate with the carrier. If a package is confirmed lost, we'll send a free replacement or refund you in full.

If a package is returned to us because of an incorrect or incomplete shipping address provided at checkout, we can reship it to the corrected address; reshipping costs may apply. Please double-check your address at checkout.

Refund processing

Approved refunds are issued to your original payment method within [5–10] business days of approval. Depending on your bank or card issuer, it may take additional time to appear on your statement.