Shipping policy

SHIPPING POLICY

Shipping Policy

Free shipping. Everywhere. Always. 🐾

At PawDignity, shipping is on us — every order, every size, every country we deliver to. No minimums, no codes, no surprises at checkout. The price you see is the price you pay.

Made fresh for every order

Every PawDignity piece is printed, framed and quality-checked on demand — nothing sits in a warehouse. Here's the timeline you can expect:

Production time: 2–5 business days from the moment you order. This is when your piece is being printed, framed and carefully packed.

Delivery time (after production), depending on your location:

United States: 3–5 business days
Canada: 5–10 business days
United Kingdom & Europe: 3–8 business days
Australia & New Zealand: 5–12 business days
United Arab Emirates & Middle East: 6–14 business days
Rest of the world: 10–20 business days

Total estimated delivery = production time + delivery time. Wherever possible, your order is printed at the production facility closest to you — which means faster delivery and a lighter carbon footprint.

Order tracking

Every order ships with tracking, no exceptions. You'll receive a confirmation email when you place your order, and a tracking link by email the moment your piece leaves production. If your tracking hasn't updated in more than 7 days, email us at info@pawdignity.com and we'll chase the carrier for you.

Customs, duties & taxes (international orders)

Because we print at the facility nearest to you, most orders never cross a customs border. In the rare cases where import duties or taxes are levied by your local customs authority, these charges are the responsibility of the customer and are not included in the product price. This varies by country and is outside our control.

Wrong address?

Please double-check your shipping address at checkout — it's the #1 cause of delivery delays. If a package is returned to us due to an incorrect or incomplete address, we'll happily reship it to the corrected address; a reshipping fee may apply. If you spot an address mistake right after ordering, email us within 12 hours at info@pawdignity.com and we'll fix it before production begins.

Damaged, lost or missing?

Covered, completely. If your order arrives damaged or defective, or tracking confirms it's lost in transit, we'll send a free replacement or refund you in full under our Happiness Guarantee — see our Refund Policy for details.